Last updated: July 2026

At Colombian Creatine, we stand behind the heavyweight substance of our apparel. However, if your order isn't the perfect fit, we are here to assist with your return. Please review our official policy below.

1. RETURN ELIGIBILITY

Items must be returned within 14 days of receiving your order. Please note: transit times are not included in this window.

To be accepted, all returned items must be:

• In their original condition.
• Unworn, unwashed, and completely free from odours, blemishes, or signs of wear.
• Free from animal or human hair.
• Returned with all original tags and swing tickets attached.
• In their original packaging, including any premium branded materials.

2. RETURN PROCESSING

• We aim to process all returns within 7–10 business daysof receipt at our facility.
• You will receive an automated confirmation email once your return has been safely received by our team.
• Please allow 5 business days after receipt for the items to be thoroughly reviewed and processed.
• During peak drop periods or holidays, processing times may be slightly extended.

3. REFUNDS

• Once approved, refunds are issued directly to your original payment method.
• Depending on your banking institution, please allow up to 10 additional business days for the funds to appear in your account.
• Shipping costs are non-refundable.
• Refunds will only be issued if the item strictly meets all the return conditions outlined in Section 1.
• If any return falls outside of our stated policy, we reserve the right to return the item back to you in the same condition.

4. CUSTOMER RESPONSIBILITY

• Customers maintain full responsibility for the item(s) until they are safely received and formally acknowledged by 4T4 Group Limited.
• Customers are entirely responsible for the cost of returning items to us.
• We strictly recommend returning all parcels via a tracked shipping service and retaining your proof of postage.
• You must include your original packing slip or order confirmation inside the parcel to help our team identify and log your return without delays.